Wic-Power Privacy Policy
Effective Date: 03-04-2025
Wic-Power ("Wic-Power", "we", "our") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our website (www.wic-power.com) and use our email marketing services. Our practices comply with applicable international and regional data protection laws—including, but not limited to, the GDPR and CCPA—and follow industry best practices similar to those of leading platforms like Mailgun.
1. Who We Are
Wic-Power is a company specializing in battery energy storage business. We provide high-quality products and services to our customers and subscribers through our website and digital channels. As a data controller, we are responsible for ensuring that your personal information is handled in accordance with applicable laws.
2. Information We Collect
2.1 Personal Information
When you interact with our services (e.g., registering an account, subscribing to our newsletter, or placing an order), we may collect:
Basic Information: Your name, email address, phone number, and mailing address.
Account Information: Usernames, passwords (stored securely), and other authentication details.
Transaction Information: Order details, payment records, and related information used to complete your transactions and provide customer support.
2.2 Website Usage Information
When you visit www.wic-power.com, we automatically collect data including:
Device Information: Your IP address, browser type, operating system, device model, and unique device identifiers.
Usage Data: Pages visited, click actions, time spent on our website, and referring URLs.
Cookies and Tracking Technologies: We use these to optimize user experience and measure website performance.
2.3 Email Marketing Data
For our email campaigns, we collect:
Email Send Records: Information such as send times, status, click-through rates, and unsubscribe data.
Engagement Metrics: Open rates and link click statistics that help us improve our communication efforts.
3. How We Collect Information
Directly Provided: Information you supply via forms, subscriptions, orders, or direct communication.
Automatically Collected: Data gathered through cookies, log files, and third-party analytics tools (e.g., Google Analytics) as you interact with our website.
Third-Party Sources: In certain cases, we may receive information from partners or public sources, used only within legally permissible limits.
4. How We Use Your Information
We use the collected information for purposes including:
Service Provision: To create and manage your account, process orders, and provide customer support.
Email Marketing: To send you promotional emails, product updates, and newsletters based on your opt-in preferences. We adhere to strict opt-in/opt-out procedures.
Enhancing User Experience: To analyze user behavior and optimize our website, products, and services.
Compliance: To ensure we meet legal obligations and facilitate responses to data subject requests.
Security: To monitor and prevent fraud, abuse, and security breaches, thereby maintaining a secure platform for all users.
5. Information Sharing and Disclosure
We share your information only in the following circumstances:
Service Providers: We may share data with trusted third-party vendors (e.g., email service providers, payment processors, analytics services) who are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or asset sale, provided that the new party agrees to maintain the confidentiality and security of your data.
6. Data Storage and Security
6.1 Data Retention
We retain your personal information only for as long as necessary to provide our services or as required by law.
Email marketing data (such as send records and engagement metrics) is generally kept for 3 years. You may request deletion of your data at any time.
6.2 Security Measures
Encryption: We use SSL encryption to protect data during transmission.
Access Controls: Our databases and storage systems employ strict access control measures and undergo regular security audits.
Third-Party Compliance: We work with partners (e.g., Mailgun, SendGrid) that meet industry-standard certifications (such as ISO 27001, SOC 2).
Employee Training: Only employees with a legitimate business need can access your personal data, and they receive regular data protection training.
7. International Data Transfers
If your personal data is transferred outside of the European Union or other jurisdictions, we take appropriate measures—such as implementing Standard Contractual Clauses—to ensure that your data is protected in compliance with applicable laws.
8. Your Rights
Under applicable data protection laws (e.g., GDPR, CCPA), you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to any inaccurate or incomplete data.
Deletion: Request that we delete your personal data under certain conditions.
Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
Objection/Restriction: Object to or request restrictions on our processing of your data.
Opt-Out: Unsubscribe from marketing emails at any time via the provided opt-out link or by contacting us.
To exercise any of these rights, please contact us using the details provided in Section 11.
9. Children’s Privacy
Our services are not intended for individuals under the age of 13. If you believe that we have inadvertently collected information from a child under 13, please contact us immediately, and we will promptly delete the data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new “Last Updated” date. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: info[at]wic-power.com
Mailing Address: Jiajiahao Business Building, Shennan Avenue, Nanshan District, Shenzhen City, Guangdong Province, China
Phone: +86-15012679856
12. Additional Provisions
This Privacy Policy is part of our comprehensive data protection framework, which also includes our Cookie Policy and other related notices. We are committed to meeting all applicable international and regional data protection standards and regularly review our security measures to ensure your information is protected.
Thank you for trusting Wic-Power. We remain dedicated to providing you with secure, transparent, and high-quality services.
